AI failures can disrupt critical operations and damage customer trust. Boards and executives must treat AI operational resilience as a core governance responsibility—not just a technical issue—to safeguard business continuity and reputation.
AI failures can disrupt critical operations and amplify risks. Boards and executives must move beyond compliance to embed AI resilience as a strategic priority, focusing on clear ownership, continuous monitoring, and agile response capabilities.
A NSW Reconstruction Authority contractor uploaded flood victims' personal data to ChatGPT in 2025, echoing Samsung's 2023 source-code leak. New 2026 survey data shows most staff still use unsanctioned AI tools — here's what boards should do about it.