Artificial Intelligence (AI)

The Digital Transformation Agency’s Microsoft 365 Copilot trial shows how a bounded experiment can produce evidence about benefits and limitations. OECD adoption research and UK Government assurance guidance point to an operating model that helps organisations test, scale or stop AI responsibly.

The Australian Cyber Security Centre's procurement and AI supply-chain guidance shows why vendor assurance must be refreshed when services change. OAIC guidance adds a clear requirement for organisations to conduct privacy due diligence on commercially available AI products.

The FCA's 2026 AI Live Testing cohort and Supercharged Sandbox show how Barclays, Experian, Lloyds Banking Group, UBS and other firms are building evidence through controlled testing. NIST's tailorable AI RMF Playbook provides a practical basis for proportionate triage.

The Air Canada chatbot decision shows why organisations remain responsible for automated outcomes. The AICD and Human Technology Institute's 2026 Director's Guide adds practical board questions for assigning AI decision rights and oversight.

This piece looks at the questions Australian business and risk leaders should be asking before their own AI model drifts

AI failures can disrupt critical operations and amplify risks. Boards and executives must move beyond compliance to embed AI resilience as a strategic priority, focusing on clear ownership, continuous monitoring, and agile response capabilities.