Posting about the idea that anyone that has a customer facing business with a diverse customer set should look at risk assessing the customer base. So what does this involve? Essentially this involves considering the customer "factors" and using some form of statistical analysis to "grade" the customers.
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Quite simply I see a five stage approach to how risk management evolves in any organisation. Within each of these five stages there are of course many variations in terms of length of time, impacts and overall organisational change aspects. However, I have found that these five stages reasonably represent the reality of risk management.